A Magic Phrase
Posted: January 27, 2014

"What are you going to do?"
When someone is sharing their woes and you find yourself not knowing what to say and not wanting to get sucked in....share some empathy, then put it back to them. Genuinely share some empathy: "Wow! How frustrating!" or "I am so sorry to hear about that." And then, ask them the magic questions, "What are you going to do about that?" Then....just listen.